Refund policy

UK Orders

We love and appreciate your support of Aureliean and as our jewellery is handmade to order we do not accept returns. However, there are certain exemptions to this, please contact us at info@aureliean.com within 3 days of receipt of your order and we will communicate with you to quickly resolve any issue with your order either by refund or exchange. Where we have accepted an item for return, we will send you return instructions and the jewellery must be returned in its original packaging, unworn and with the security tags still in place. Aureliean reserves the right to refuse any item of jewellery for return and such items will be returned back to you.

All earring sales are final, we do not accept any returns.

International Orders

May be charged local custom taxes and duties and are the sole responsibility of the customer. If we have offered you a refund or exchange, taxes, duties and shipping fees will not be refunded.