FAQS 

Ordering Information

Each piece of Aureliean jewellery is handmade to order unless stated otherwise using 18ct gold, diamonds and precious gemstones. Your jewellery is made to order and may take up to maximum of 2-3 weeks to be ready for shipping, please be aware of this development window when placing your order. In stock jewellery will be shipped within 3 working days.

Orders may be placed online on the online shop at any time. After your order is completed, you will receive an email within 24 hours, this email may be located in your junk or spam folder. You will be notified via email when your order ships. 

Orders will not be delivered during the weekend, only during business days. Orders placed on a Friday will be processed on the following Monday. All orders will be beautifully gift wrapped.

 

Gift Orders

At the point of confirming your order, you will have the option of selecting the gift option. and having a hand-written note sent with your order. You may also specify if you do not want your invoice to be included in your package.

 

Urgent Orders 

Please contact our customer service department via email at  info@aureliean.com before making your purchase and we will do our very best to ensure that your order arrives at your destination on time.

 

In addition to our online shop we Aureliean also has a showroom in London’s West End. Our showroom offers our one-of-a-kind pieces and collections edit as samples to view, whilst holding a very limited number of stock to purchase and take away on the spot. We can also offer digital showroom access for our global clients.

 

Delivery

White Glove Concierge Service 

Our White Glove Concierge Service is our premium service available on qualifying orders over £3,500. Please email us on info@aureliean.com once you've placed your order to discuss options for this service which will be subject to availability and location.

Covid-19

We thank you for supporting us during this difficult time and we are working safely to pack and deliver on your orders. All orders are being collected and delivered using contact free collection and delivery for in stock items will take 2-3 days from collection.

UK Delivery

For a limited time only we are offering complimentary worldwide delivery.

International Delivery 

We currently have a list of countries that we ship to outside of the UK. If you would like to make a purchase and you do not see your country listed, please contact us at info@aureliean.com and we will have a sales assistant contact you for your purchase.

You may be charged local custom taxes and duties which are the sole responsibility of the customer. If we have offered you a refund or exchange, taxes, duties and shipping fees will not be refunded.

Does Aureliean offer sales?

Aureliean does not discount our jewellery as our jewellery is made to order and not subject to seasonal sales. Aureliean however, will offer on occasion a promotion which is communicated to clients via email or social media. We recommend you sign up to our email list to receive regular updates regarding promotional offers.

Packaging

All Aureliean jewellery will be presented in an individual box or pouch and presented in a beautiful gift box and delivered in discreet packaging with the invoice. If you prefer that the invoice not be included in the package upon delivery, please indicate this at checkout.

Returns & Exchanges 

We love and appreciate your support of Aureliean and as our jewellery is handmade to order we do not accept returns. However, there are certain exemptions to this, please contact us at info@aureliean.com with ‘RETURNS’ listed in the subject line within 3 days of receipt of your order and we will communicate with you to quickly resolve any issue with your order either by refund or exchange. Where we have accepted an item for return, we will send you return instructions and the jewellery must be returned in its original packaging, unworn and with the security tags still in place. Aureliean reserves the right to refuse any item of jewellery for return and such items will be returned back to you.

All earring and custom order sales are final, we do not accept any returns.

 

International orders

May be charged local custom taxes and duties and are the sole responsibility of the customer. If we have offered you a refund or exchange, taxes, duties and shipping fees will not be refunded.

 

Descriptions

All descriptions, sizes and weights of products or product pricing are subject to change at any time and is provided for reference only. We reserve the right to modify the contents of this website at any time and by accessing this website you agree to monitor changes to our site. We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

 

Sizing

Rings

If you are unable to get to a professional jeweller to measure your ring you can download the printable ring size to measure your finger before ordering. Alternatively, we charge £10.00 for a ring sizer to be sent to you - for details see size guide.

 

Bracelets, Bangles and Cuffs

Our bangles bracelets and cuffs are one size only and have designed specially to be a one size fits all. 

 

Necklaces

Our necklaces come in one size with the option to make smaller or longer depending on the style. Please check product descriptions for more details.

 

Payment Methods

We accept the following credit and debit cards:

Visa

Mastercard

American Express

For products over £10,000 we also accept bank transfer. Please contact customer service if you would like to pay via this method. We reserve the right to refuse any order you place with us and you agree to provide current, complete and accurate purchase and account information. To ensure the security of your credit card details we use encryption technology from Trustwave and we do not store any of your credit card details.

 

Customer Service

Available from Monday to Friday from 9am to 5pm UK time to answer all of your questions please email info@aureliean.com or call 0203 740 5806